Frequently Asked Questions

Energy of My Business

1. How long does it take to install solar energy systems?

The power plants are ready for operation in 6-8 months, including the proposal, contract, license process and installation phases.

2. How are the projects carried out and what are the payment methods?

The installation of solar power plants operates through Energy Performance Contracts (EPCs). Enerjisa meets the financing of the investment required for solar energy conversion or becomes a partner in the financing of the investment. Our customers pay some of their electricity savings to Enerjisa with monthly payments. These payments are calculated separately for each project and are determined in EPC.

3. Is it necessary to make a field visit?

If the information required for the feasibility study is shared completely, Enerjisa can submit an offer without the need for a field visit. However, for some projects a field visit is required.

4. Do the products have a warranty?

Yes. The warranty periods offered by the manufacturers are reflected on the customer. The warranty periods of solar panels vary according to the brand, model and product type.

5. Is periodic maintenance required after the GES installation?

Yes, although solar power plants do not require frequent maintenance, periodic maintenance and cleaning increase their efficiency and durability. Enerjisa undertakes all maintenance of the system throughout the Energy Performance Contract.

6. Who pays the service and maintenance costs of the Solar Power Plant during the working period and contract period?

Enerjisa undertakes service and maintenance costs without reflecting any additional cost on its customers during the contract period. After the contract expires, our customers can work with any company providing operation and maintenance services in the market.

7. Does the technical team reflect extra expenses to the customer in any malfunction that is not included in the offer and contract? Is Enerjisa responsible for any unusual changes during installation?

Enerjisa covers all extra expenses that may occur after bilateral negotiation.

8. After the SES installation is completed, is there a need for technical staff in the field?

There is no need for a full-time technician in the field after installation. However, Enerjisa monitors the solar energy system it has installed remotely and constantly monitors its performance. In addition, Enerjisa technicians and maintenance teams visit the facility in case of malfunction as well as for periodic maintenance.

9. Can I receive a bank loan for the project, are incentives or grant options available?

In the Energy Performance Contract model, our customers do not need to use bank loans or other financing instruments. Enerjisa undertakes all or a part of the investment cost of the project, depending on the customer's preference.

10. With which of the licensed or unlicensed production options should I manage the process, what are the differences and advantages?

Licensed power plant legislation is more detailed and the installation process is longer. In addition, the right to install unlicensed electricity generation plants is possible only through tenders and competitions announced by the state in certain times. Enerjisa primarily recommends an licensed electricity generation option.

11. How many kW / MW can be installed maximum?

Enerjisa determines the capacity and power of the Solar Power Plant to be installed as a result of field work. The size of the roof or the land are also the factors that affect the electricity generation capacity.

12. How much can the installed solar power plant produce?

During the field work phase, the production capacity is determined depending on the area to be installed, plant design, installation power and other factors.

13. Can we install over a building under construction?

If the building to be projected has a permanent electricity subscription, power plants can be installed in building that is under construction.

14. Can a Solar Energy System be installed in businesses operating in ‘Organised Industrial Zones’?

Yes, they can also be installed within ‘organised industrial zones’.

15. Can the customer sell energy by giving electricity to the network for “Roof Type Projects” after the installation?

As part of the current legislation, if the energy generated is more than the energy consumed, sales can be made back to the network grid.

1. What is wind power?

Wind power is a type of energy that converts the kinetic energy of the wind into electrical energy. Wind turbines are the main devices that carry out this process.

2. How do wind turbines work?

The kinetic energy of the wind rotates the blades, thereby generating mechanical energy in the rotors connected to the blades. The mechanical energy produced is then converted into electrical energy through generators. The generated electricity can either be transferred to batteries or supplied directly to the grid without any storage process.

3. Where is wind power used?

Wind energy is used for electricity generation. Wind farms are established to capture this energy and deliver it to the grid.

4. What are the disadvantages of wind power?

Wind energy can vary depending on wind speed, which means continuous and uninterrupted production cannot always be guaranteed. In addition, issues such as aesthetic concerns and impacts on the local ecosystem may arise in some areas.

5. Where is wind power more effective?

Wind energy is generally more effective in open areas, coastal regions, and mountainous areas. Regions with high wind speeds are preferred.

6. What is the installation cost of a wind turbine?

The installation cost varies depending on the size of the turbine, local conditions, and the project. However, in the long term, energy savings can be achieved due to low operating costs.

7. How much energy can wind power produce?

Wind energy production depends on the capacity of the wind turbine, wind speed, capacity factor, and operating hours. The capacity of wind turbines typically ranges from 1 to 10 MW. However, the annual energy output of turbines can vary depending on local wind conditions. For example, the average wind speed and the efficiency of the turbine are important factors that determine yearly energy production.

8. Are there support programs for wind power?

Yes, many countries have support programs and incentives for wind energy projects. These programs aim to promote investments in renewable energy.

9. How long can wind energy be used?

Wind energy is a continuously available resource; however, wind speed and direction can vary. Therefore, while wind turbines operate at a certain capacity, it should be considered that the wind may not be constant. When combined with other energy sources, wind energy provides a more stable energy supply.

1. How can project financing be obtained, what are my payment options?

Enerjisa Energy Efficiency Projects are carried out as part of the ESCO model. ESCO refers to as “energy service companies”. Enerjisa inspects your plants in terms of energy, offers solutions, designs and implements with ESCO, or, in other words, with Energy Performance Contract (EPC) model. Enerjisa facilitates productivity practices of your company by providing completely or partially financing the investment. Enerjisa guarantees performance of your equipment which is renewed or made efficient with the EPC model. Thus, Enerjisa enables performance guaranteed saving. Enerjisa sets up a repayment model based on estimated saving under Energy Performance Contract Model (EPC) and gets repaid based on the saving achieved during the contract period; therefore, you achieve a cost-free energy efficiency conversion.

2. As part of the Energy Efficiency Project, is there a guarantee for replaced parts and renewed equipment?

Yes. There is a guarantee for parts replaced by Enerjisa or equipment renewed as part of Energy Efficiency Projects. Duration and extent of guarantees vary according to the brand and model of equipment. Equipment such as boilers, chillers, electric motors have a minimum of 2-year guarantee.

3. Can we select the product, equipment and brands that will be used in the project?

Yes. Enerjisa prepares product and brand proposals for Energy Efficiency Projects. However, a different brand can be preferred, and provided that the brands offer the desired quality and performance standards, project can be carried out with the preferred brands and products.

4. How long is the contract period?

Maximum period for the Enerjisa EPC contracts is 10 years. Following the field study, contract period is exclusively determined for each project.

5. Is field study compulsory?

First of all, you must fill out the information form prepared by Enerjisa. If criteria determined in information form are suitable for the Energy Efficiency Project, an Enerjisa specialist conducts a field study.

6. Is maintenance service included in Energy Efficiency projects? mi?

Yes. Enerjisa provides maintenance and consultancy services free of charge during the EPC contract period.

7. I don’t have any existing inventory of my plant; I cannot provide the information demanded by Enerjisa. In this case, how does the project proceed?

You must fill out the information form and provide all required information for Enerjisa teams to begin the study.

8. Do you conduct Energy Audit?

Yes. In Energy Efficiency Projects, Enerjisa primarily begins with a preliminary survey at plants and prepares a preliminary survey report. Afterwards, Enerjisa carries out project-based field survey/measurement works.

9. What is PGP? How can a customer apply for PGP?

PGP is referred to as “Productivity Growth Project” and it is the grant support program that the Ministry of Energy provides for businesses. Grant support amount is determined as a maximum of 30% of the project amount. The grant is provided to projects of which the investment amount is maximum 5 million TL, excluding VAT. PGPs, of which the investment amount is specified as maximum 5,000,000 TL in the project, are supported with a maximum of 30%; i.e., maximum 1,500,000 TL as a grant.

10. Does Enerjisa provide consultancy services for obtaining PGP support?

Enerjisa provides PGP consultancy service and assist you during the application process through its partner companies. Prerequisite of obtaining PGP support is that your energy consumption must be higher than 500 TOE.

1. What is the maximum power that can be installed in a CHP-CCHP system?

The maximum installed capacity is limited by the contractual power of the customer.

2. Will I not be affected by grid outage?

According to the regulation that the CHP is subject to, CHP plant may not be allowed to operate in idlemode in case of Grid outage.

3. In case of CCHP installation, is it necessary to have a high cooling demand also in winter?

No, there are different operating scenarios in CCHP for summer and winter periods. Full heating can be provided in winter and high cooling and low heating can be provided in summer. It is also possible to provide balanced heating and cooling throughout the year. Enerjisa CHP solutions offer customised design and operating options for the requirements of our customers.

4. Will we need qualified staff for maintenance and operation?

No. Throughout the contract period, Enerjisa provides the necessary qualified personnel support for maintenance and operation.

5. Will the existing infrastructure be removed?

No. CHP / trigeneration systems work integrated with the existing infrastructure of the enterprise. For this reason, no additional operation is necessary for the customer's existing heating / cooling infrastructure. Except for a short-term installation processes, no energy cuts or modifications are made at the final usage points of the customer.

1. What is an energy storage system?

An energy storage system is a system that can store the energy produced until it is needed and make it available for use when required. This is usually done through batteries; however, alternative technologies such as mechanical or thermal storage also exist.

2. How does an energy storage system work?

The excess electricity generated from renewable energy sources is directed to the batteries for charging. In the evening, on cloudy days, or during power outages, this stored energy is released by the system and used for consumption. This process is managed by components such as a Battery Management System (BMS), an Energy Management System (EMS), and a power converter.

3. Which technologies are used in energy storage systems?

Common technologies include lithium-ion batteries, lead-acid batteries, flow batteries, thermal storage, and mechanical systems such as pumped hydro and compressed air.

4. What are the advantages of energy storage systems?

  • They provide a continuous energy supply.
  • They offer cost savings.
  • They contribute to energy independence.
  • They help reduce load fluctuations on the grid.

5. Who are these systems suitable for?

They are suitable for a wide range of applications, including homeowners, commercial businesses, industrial facilities, agricultural irrigation systems, and remote areas (where grid access is weak).

6. Is the storage system safe?

Yes, when designed properly with adequate safety measures (thermal management, protection circuits, fire prevention) and the use of suitable battery technology, it can operate safely.

7. How long does it take to charge the storage system?

The duration depends on the system’s capacity (kWh), the battery’s maximum charging power (kW), and the power converter’s capacity. For example, a 10 kW system can fully charge a 20 kWh capacity in about 2 hours.

8. Does the system work during a power outage?

Yes, it does. If the system has a hybrid power converter or an automatic transfer switch that can switch to backup power mode, the stored energy can be used directly during a power outage.

9. Is it compatible with a solar energy system?

Yes, it is. Many energy storage systems are designed to integrate with solar panels. Excess energy produced during the day is first directed to storage and then used when needed. In some systems, once the battery is fully charged, the excess energy can be transferred to the grid.

10. What are the maintenance requirements of a storage system?

Periodic inspections (safety, software, connections), battery health monitoring, and maintenance of the thermal management system are required.

11. What is the lifespan of a storage system?

It varies depending on the type of battery used.